Gorgias MCP Server
Connect Gorgias to Claude, ChatGPT or Perplexity and just ask. Ask AI runs a hosted Gorgias MCP server that reads your live support data — tickets, response times, and CSAT — alongside Shopify orders, products, and 17 other sources, all queryable in one conversation.
7-day free trial. No credit card required.
What is an MCP server?
MCP (Model Context Protocol) is an open standard developed by Anthropic that lets AI assistants query external data sources in real time during a conversation. Instead of exporting a report and pasting numbers into a chat window, the AI calls the MCP server directly and gets live answers from your actual data.
For Gorgias, this means Claude, ChatGPT or Perplexity can read your real support data — ticket volume, tags, response times, and satisfaction scores — without digging through the Gorgias dashboard. You ask a question, the AI queries your account via the MCP server, and you get an answer from live data.
Ask AI runs the MCP server for you. You connect Gorgias, grab your MCP URL from the dashboard, and paste it into your AI tool. That's it.
What Gorgias data is available via MCP
Once connected, your AI can query all of the following from your live Gorgias account.
Tickets — volume, status, tags, resolution time
Response times — first response and full resolution averages
Satisfaction — CSAT scores and customer feedback
Channels — email, chat, social, and phone breakdown
Tag trends — the most common ticket themes over time
Connection method
Gorgias API key with read access — Ask AI can read your support data but can never reply to tickets or change your helpdesk.
How to set up the Gorgias MCP server
Four steps. Takes under 5 minutes from start to first query.
Connect Gorgias
Sign up and paste your Gorgias API credentials with read access. We can never reply to tickets or edit your helpdesk. Historical data syncs in minutes.
Get your MCP URL
Go to AI Tools in your dashboard. Your unique Remote MCP Server URL is ready immediately. No configuration required.
Add to Claude, ChatGPT or Perplexity
In Claude: Settings, then Connectors, then Add Custom Connector and paste your URL. ChatGPT uses a Custom GPT and Perplexity supports Remote MCP directly. Takes under 2 minutes.
Start asking questions
Open a new conversation and ask anything about your Gorgias data. The AI queries your live data and returns real answers, with no exports and no dashboards.
Example queries you can ask
Once your Gorgias account is connected via MCP, ask your AI tool questions like these:
“What's my average first response time this week vs last week?”
“What are the most common ticket tags this month?”
“How many tickets did we resolve per day this week?”
“What's our CSAT score trend over the last 3 months?”
“Which channel generates the most support tickets?”
More powerful with your other tools
Gorgias shows what customers are asking, but not always why. The same MCP server also exposes Shopify orders, products, and reviews alongside Gorgias, so you can connect support themes to the products and orders behind them, all in one conversation.
“Which products generate the most support tickets relative to units sold?”
“Did the spike in tickets this week line up with a specific product or order surge?”
“Are the products with the most complaints also the ones with low review scores?”
“Which ticket tags come from my highest-value repeat customers?”
Supported AI clients
Ask AI uses the Remote MCP standard, which these AI tools support natively.
Claude.ai (Pro/Team) + Claude Desktop
Perplexity.ai Pro
Using ChatGPT or Gemini? Ask AI also supports those via Custom GPT (ChatGPT) and function calling (Gemini). Set them up from your AI Tools dashboard.
Security and data access
AES-256 encrypted at rest
All credentials, including your Gorgias connection, are encrypted before storage. No plaintext secrets, ever.
Read-only access
We only need read access. Ask AI can never reply to tickets, edit macros, or change your Gorgias helpdesk.
Revoke anytime
Disconnect Gorgias at any time. Your synced data is deleted immediately.
Frequently asked questions
What is a Gorgias MCP server?
MCP stands for Model Context Protocol — an open standard from Anthropic that lets AI assistants query external data in real time. A Gorgias MCP server gives Claude, ChatGPT or Perplexity direct, read-only access to your Gorgias helpdesk so you can ask about tickets, response times, tags, and CSAT in natural language, without exporting reports.
How do I connect Gorgias?
You paste your Gorgias API credentials into Ask AI with read access. Setup takes about a minute and historical data syncs shortly after. Ask AI can read your support data but can never reply to tickets or change your helpdesk.
Which AI tools can I use it with?
Claude (claude.ai Pro/Team and Claude Desktop) and Perplexity Pro support Remote MCP servers directly. ChatGPT connects via a Custom GPT and Gemini via function calling — Ask AI supports all of them from the same dashboard.
Can the AI reply to tickets or change my helpdesk?
No. Ask AI only needs read access to Gorgias. It can read ticket volume, tags, response times, and CSAT, but it can never send replies, edit macros, close tickets, or change anything in your helpdesk.
Can I combine Gorgias with my Shopify and review data?
Yes, that's where it gets powerful. The same MCP server also exposes Shopify orders and products, plus review sources like Judge.me and Reviews.io. You can ask which products drive the most tickets, or whether complaint themes match low review scores, all in one conversation.
Is my data secure?
All credentials, including your Gorgias API key, are encrypted with AES-256-GCM at rest. We only need read access, and you can disconnect Gorgias at any time from your dashboard.
Connect Gorgias to Claude today
Create an account, connect Gorgias, and start asking questions in under 5 minutes. 7-day free trial, no credit card required.